Frequently Asked Questions

Have a question? We've got you covered. If you don't find your answer here, feel free to contact us directly.

Orders & Pre-Orders

How do pre-orders work?

Pre-orders allow you to reserve a piece before it officially drops. Once you place a pre-order, your payment is processed and your item is reserved. You'll receive an email confirmation with your estimated ship date.

Can I cancel or modify my pre-order?

Pre-orders can be cancelled or modified within 24 hours of placing your order. After that window, we're unable to make changes as production may have already begun. Please contact us as soon as possible if you need assistance.

When will my pre-order ship?

Estimated ship dates are listed on each product page. We'll send you a shipping confirmation email with tracking information as soon as your order is on its way.

Can I order both in-stock and pre-order items together?

Yes, however please note that your entire order will ship together once all pre-order items are ready, unless you place separate orders.

Sizing

How do I find my size?

Visit our Size Guide for detailed measurements and fit tips. If you're still unsure, don't hesitate to reach out — we're happy to help you find the perfect fit.

Do your pieces run true to size?

Our pieces are designed with a tailored fit. We recommend checking the size guide and product descriptions for specific fit notes on each item.

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying orders within the US. Shipping thresholds and options are displayed at checkout.

How long does shipping take?

Standard shipping typically takes 5–7 business days. Express options are available at checkout. Please note that pre-order items ship on their estimated release date.

Do you ship internationally?

We are currently focused on domestic US shipping. International shipping options are coming soon — sign up for our newsletter to be notified.

Returns & Exchanges

What is your return policy?

We accept returns on full-price, unworn items within 14 days of delivery. Items must be in original condition with tags attached. Sale and pre-order items are final sale.

How do I start a return?

Please contact us with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Do you offer exchanges?

Yes, exchanges are available for a different size of the same item, subject to availability. Contact us to initiate an exchange.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Is my payment information secure?

Absolutely. All transactions are processed securely through Shopify Payments. We never store your full card details.

Still Have Questions?

We're here to help. Contact us and our team will get back to you within 1–2 business days.